About the job
Keep the agency running day to day: coordinate people, tools, documentation and client operations so delivery stays on schedule and nothing slips through the cracks.
Responsibilities
- Coordinate daily operations across delivery, sales and support teams.
- Maintain trackers, SOPs, client records and internal documentation.
- Schedule meetings, manage calendars and follow up on action items.
- Handle vendor, subscription and renewal coordination.
- Support onboarding of new clients and new team members.
- Prepare simple operational and status reports for management.
Skills
- Strong organisation and multitasking ability.
- Clear written and spoken English communication.
- Comfort with spreadsheets, docs and project/task tools.
- Attention to detail and reliable follow-through.
- Calm problem-solving under deadlines.
Knowledge
- Basic understanding of digital agency workflows.
- Familiarity with office and productivity tools.
- Awareness of client-service and confidentiality basics.
